We know that an unforeseen events can happen during your vacations.

At WannaBoats.com, our priority is to give you, our customer, the best enjoyable experience of your holidays without worries. For this reason our team is always listening, simply contact us

WANNABOATS WARRANTY:

WannaBoats.com guarantees a secure payment method and simplifies the booking process. So you do not have to carry cash the day of your activity.

We use one of the most secure and reliable payment methods in the world: Paypal

CANCELLATION POLICY:

For Tour & Excursions Bookings:

If your planes have changed for any reason, you can cancel 48 hours in advance without penalty and receive a 100% refund. *Reservations canceled within 48 hours of the beginning time of the activity are not refundable.

For Charter & Boat Rentals Bookings:

In case of booking cancellation by you (the customer), the expenses for the cancellation of the service will be those that appear in the conditions agreed with the final provider of the service and, in case of not appearing or not being signed even those conditions, WANNABOATS informs that the following cancellations conditions will apply:

• Cancellations before 14 days to the Boat departure date: NO PENALTY – FULL REFUND.
• Cancellations between 14 and 7 days to the Boat departure date: penalty of 50% of the agreed rental price.
• Cancellations with less than 7 days to the Boat departure date: penalty of 100% of the agreed rental price.

If you (customer) wishes to cancel the reservation, you must consult the confirmation e-mail and follow the instructions indicated. Cancellation supplements may be applied in accordance with the conditions of cancellation, payment (in advance) and No Show (if the customer does not show up) of the final Service Provider, which may not benefit the return of the amount paid (in advance).

Cancellations will be processed by mail to bookings@wannaboats.com

Setbacks during performance

In case of setbacks occurring during the Service due to weather conditions that may endanger the customer or the luggage (Cyclonic Warning: prohibitions on the departure of boats by the navy) the beginning of the Delivery, the user (customer) may request to the final provider of the service the change of date of the Service with a maximum term of one (1) year of initial service date. If the two parties can not agree on a new date, the user (customer) may request to the final provider of the service to reimburse all or part of the price of the payment, in proportion to each day / hour for which it was not possible to fully enjoy The Service.

In case of setbacks occurring during the Performance due to a significant defect of the Boat and that may endanger its buoyancy or the safety of the user (customer) or luggage and that can not be detected until the start of the Service, the user (customer) may request to the final provider of the service to change the date of the Service. If the two parties can not agree on a new date, the user (customer) may request to the final provider of the service to reimburse all or part of the total price of the Service, in proportion to each day / hour for which it has not been able to fully enjoy the Service.